Privacy Policy

INFLUENCE ENTERPRISE respects your personal data. This policy explains how the company collects, stores and uses your information.

We collect information when you place an order, create an account or contact support. The information includes your name, address, phone number and email.

We store your information securely. Access is limited to selected staff. We do not sell or share your data with external parties without your permission except when required by law.

You have the right to request a copy of your data or request deletion. Send your request through our official email.

Terms and Conditions

Your use of this website is subject to the terms listed below. You agree to these terms when you make a purchase.

Product information and pricing are shown accurately. The company has the right to change prices at any time.

A purchase is confirmed once payment is received. The company has the right to reject any order if there are technical issues or incomplete information.

Governing Law

All transactions and all use of this website are governed by the laws of Malaysia. Any dispute will be handled under the jurisdiction of the courts of Malaysia.

Cancellation Policy

Cancellations are allowed before the order is processed. You must send a cancellation request through our official email.

Orders that have been shipped cannot be cancelled.

Return and Refund Policy

Returns are accepted for damaged items, wrong items or manufacturing defects.

You must report the issue within 3 days after receiving the item. Photo proof is required.

Refunds are processed within 7 working days after we receive the returned item and confirm its condition.

Items that have been used or altered are not eligible for return.

Shipping and Delivery Policy

Orders are shipped after payment is received. Delivery time depends on the destination.

A tracking number is provided after the item is shipped.

Shipping fees are displayed at checkout.

Estimated Delivery Time (Shipping ETA)

Orders are processed within 1 to 2 working days after payment is received. Delivery within Peninsular Malaysia takes 3 to 5 working days. Delivery to Sabah and Sarawak takes 5 to 7 working days. Delivery time may vary based on courier performance and customer location.

The company is not responsible for courier delays.